Before you book
- What information do I need in order to book?
You need to have an emai address to which we shall reconfirm your booking details including the order No.
- I cannot find a route I want to book. What to do?
If you cannot find the route you need, please enter your request on menu ‘Contact us’. Our operator will reach you by phone or email a.s.a.p.
- How do I pay for my transfer?
We accept payment for reservations by:
- Advance payment via PayPal
- Advance payment with a bank transfer
- Cash payment to the driver – in euro or levs
If you wish to pay with a credit card, please do it in advance in the process of booking.
- How do I know that my order has been accepted?
Once we receive all the necessary information about the date and time of arrival, we will send you an email with the confirmation voucher of service.
- What’s the latest I can book a transfer?
Please make your booking at least 24 hours before your travel.
- How can I book?
You can book using the online registration form, by email or phone.
We need to have your booking details including:
- From which city you come to the airport and at what time.
- From which hotel, address, or office and at what time.
- Your name and family name.
- Telephone number and email address to contact you.
- How many passengers + children.
- What luggage do you have for your travel.
- Do you provide child seats?
Yes, we provide child seats of any size for free.
- How do i get a login account?
On booking a transfer, you have an option for account registration. This is the only way to have an account for our site.
- Can I carry pets in the transfer vehicle?
You can carry pets only if they are properly placed in travel boxes and put in the luggage department of the vehicle.
The additional costs for this service are 15 €.
Before you travel
- What luggage entitlement will I have?
When choosing the right car for your transfer, you should pay attention to the information concerning luggage.
There is an indication for luggage amount for each transfer service. If these indications do not meet your needs please enter the option EXTRA for your transfer details. We accept also non-standard amount of luggage like big suitcases and bags, prams and wheel-chairs, bicycles, pets, etc. You should inform us for such goods by going to the additional step in the option EXTRA luggage when entering your booking details.
- Where will I meet the driver when I arrive?
For transfers from the airport
The driver will be waiting for you in the arrival hall at the right time, showing your name on a paper.
For transfers from railway stations
The driver will be waiting for you in front of the Information desk at the right time, showing your name on a paper.
For transfers from ports
The driver will be waiting for you at the Exit/Entrance to the ship or Exit to the port, showing your name on a paper.
For transfers from hotels
The driver will be waiting for you at the Exit/Entrance to the hotel or in the hotel’s lobby at the pick-up time.
- What happens if I can’t locate my driver?
If you cannot find your driver on the preliminarily pointed place, please, call the number shown in our confirmation voucher for contacts.
- My group size has changed, can I choose another vehicle?
Yes, it is possible. Call us asap to settle down the changes.
- Should I tip the driver ?
It is not a must. It is up to you to decide if the service matched your expectations and satisfaction.
- My flight times have changed, what do I need to do?
Please contact us by phone or email.
All passengers and luggage are under insurance certification during their travel.
We are a licensed private transport company under reg.No 10462 of 20.12.2011, issued by the Ministry of Transport in the Republic of Bulgaria. If any reason within our control hampers the transfer of passengers to their confirmed destination, we shall ensure an alternative transport. No extra charges are paid for reaching the preliminarily settled destination.
We shall immediately process and refund the sums paid within 10 working days if the changes/ cancellations were caused by our fault.
If the transfer is cancelled by the client more than 24 hrs before the pick-up time, the total sum (100%) will be refunded minus 10% administration fee.
If the transfer is cancelled by the client less than 24 hrs to the pick-up time, the payment shall not be refunded.
- Extra charges
Prices are final and include all costs and fees required for the journey.
- What happens if my flight is late?
Our drivers keep up with the flight schedules in real time. If your flight is delayed, the driver will be waiting for you without extra charges.
- What are your hours of operation?
We work 24 hours a day, 7 days a week, 365 days a year including holidays.